A clear message helps customers understand why they cannot continue and what they need to change in their order.
Where it appears
| Where | When it shows | What is needed |
|---|---|---|
| Checkout | Automatically when a rule is not met | Nothing extra |
| Cart page | When you choose to show it | App embed enabled + cart message option turned on |
Showing the message on the cart page lets customers fix their order before they reach checkout. See showing the message on the cart page.
Writing a clear message
Three things a good message has:
- The number. Tell the customer the required minimum or maximum.
- What to do. Tell them to add or remove items.
- Which item. If the rule is for a product or collection, make it clear which one.
Each rule has its own message
Each order limit can have its own message. This means customers see a message that matches the exact rule they have not met.
- Minimum quantity rule: “Please add at least 3 items to continue.”
- Maximum product rule: “You can order up to 2 of this product.”