Find your symptom
| What you see | Go to |
|---|---|
| Checkout completes when it should be blocked | Limit is not blocking checkout |
| No message appears when blocked | Message not showing |
| The quantity picker still allows any number | Quantity picker not locked |
| Dashboard says the embed is off after enabling it | App embed not active |
| A rule will not save or enable | Rule will not save |
| Blocked at checkout but nothing on the cart page | Works at checkout but not in cart |
| Fine for you, broken for customers | Works for me but not for customers |
The two checks worth doing first
Is the rule enabled? A saved rule is not a live rule. This is the single most common cause.
Is the app embed active? Checkout blocking works without it; storefront quantity locking and cart-page messages do not. Half of all reports are one of those two layers being expected without the embed.
If both are fine, pick your symptom above.